Delivery
- Delivery is available to supported addresses in Malta.
- Final delivery eligibility is confirmed before checkout.
- The standard delivery charge is €5 per package unless a different amount is clearly shown before payment.
- Delivery is fulfilled through FastDrop or another clearly identified delivery provider.
- Available delivery dates and estimated timeframes will be displayed during ordering or communicated in the order confirmation.
- Delivery times are estimates and may be affected by circumstances outside our reasonable control.
- Customers are responsible for providing a complete, accurate address and a reachable telephone number.
- Please ensure someone is available to receive temperature-sensitive products.
- Additional charges may apply for re-delivery where delivery fails because the supplied address was incorrect or nobody was available. Any additional charge will be communicated before re-delivery is arranged.
Cancellations
- Please contact info@amberandtruffle.com as soon as possible to request cancellation.
- Orders may be cancelled before preparation or dispatch where reasonably possible.
- Cancellation may no longer be possible after dispatch or after preparation of personalised or specially assembled goods has begun.
- This does not affect mandatory consumer rights.
Returns and Right of Withdrawal
- Certain rapidly perishable food products may be exempt from the standard withdrawal right.
- Sealed goods that are unsuitable for return for health-protection or hygiene reasons may not be returnable after the seal has been broken.
- Unopened, non-perishable products that are legally eligible for withdrawal may generally be returned within the applicable statutory period.
- Please contact us before returning an item.
- You may be responsible for return costs where permitted by law and where the product is not defective, damaged or incorrect.
- Your statutory rights are unaffected.
Damaged, Defective or Incorrect Products
- Please inspect deliveries promptly.
- Contact info@amberandtruffle.com as soon as possible if a product is damaged, defective, incorrect or appears unsuitable upon delivery.
- Please provide the order number, a description of the issue and clear photographs where appropriate.
- Reporting issues within 24 hours helps prompt investigation but does not remove your statutory consumer rights.
- Depending on the circumstances, an appropriate replacement, refund or other legal remedy may be offered.
- Amber & Truffle will cover reasonable return or replacement costs for confirmed incorrect, damaged or defective goods where legally required.
Food Storage
- Please follow the storage instructions shown on the packaging and on the product page.
- Temperature-sensitive products should be refrigerated promptly where instructed.
- Amber & Truffle cannot accept responsibility for deterioration caused by failure to follow storage instructions after successful delivery, except where mandatory law provides otherwise.
Refunds
- Approved refunds are issued to the original payment method.
- Processing time after issue depends on the payment provider or bank.
- Delivery fees may also be refunded where required by law or where the full order was defective, damaged or incorrect.
- Refund terms do not restrict your statutory rights.